Refund policy

At botiga, we value your satisfaction with your purchase. To ensure a smooth return process, please review our return policy below:

30-Day Return Policy:
You have 30 days from the date of your purchase to initiate a return for eligible items.

Eligibility Criteria:
The item must be in the same condition as received, unworn, unused, with tags attached, and in its original packaging.

Return Request Process:
Navigate to the "Submit Returns" section and follow the provided instructions.

Approval and Return Instructions:
Upon receiving your return request, our team will review it. If the request is approved, you will receive an email containing a shipping label and detailed return instructions.

Refunds:
Refunds for approved returns will be processed within 10-14 business days from the date we receive the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.